su-san tabi
Low rating due to inconvenience. The boarding area for the luxury Pianissimo bus. Bus boarding, including regular sightseeing buses, is located outside the station, making the traffic flow too long and disastrous in bad weather.

Location: 3 Chome-38-1 Shinjuku, Shinjuku City, Tokyo 160-0022, Japan
LUMINE EST Shinjuku
Hato Bus Shinjuku sales office is the Shinjuku branch of Japan's most famous sightseeing bus operator, located on the 1st floor of LUMINE EST at the East Exit.
Hato Bus Shinjuku sales office is the Shinjuku branch of Japan's most famous sightseeing bus operator, located on the 1st floor of LUMINE EST at the East Exit.
Hato Bus Shinjuku sales office is the western Tokyo counter of Hato Bus, the venerable sightseeing bus company that has been guiding visitors around Tokyo and beyond since the 1950s. The office sits on the first floor of LUMINE EST Shinjuku, immediately adjacent to the JR Shinjuku Station East Exit, making it one of the most accessible tour departure points in the capital. Passengers on courses beginning with the letters H, P or W gather here before being escorted to the waiting coaches.Based on 35 Google reviews
su-san tabi
Low rating due to inconvenience. The boarding area for the luxury Pianissimo bus. Bus boarding, including regular sightseeing buses, is located outside the station, making the traffic flow too long and disastrous in bad weather.
Yuki-san
2025/9/15. I moved to Tokyo and was most looking forward to registering as a member of Hato Bus. I participated in my first tour, but I had a tough time right from the start.
No positive reviews yet.

Hato Bus Shinjuku sales office

Station Convenience Store Entrance
A brightly lit convenience store entrance at a train station, featuring yellow signage with Japanese characters and logos. The storefront displays various magazines, newspapers, and promotional materials on racks outside the counter area.

Yamato Bus Shinjuku Branch Office
A yellow sign with black Japanese characters reading 'Yamato Bus' and smaller text indicating the Shinjuku branch office is mounted on a building facade. Below, there are informational posters including one about a free shoe cleaning service.

Hato Bus Sightseeing Tour Check in Counter
A brightly lit bus ticket counter inside a shopping mall, featuring yellow signage with 'HATO BUS' and Japanese text. A TV screen displays passengers on a bus. Staff are seated behind the desk. Magazines stand to the left, and promotional materials are displayed nearby.

Hato Bus Shop Front
A brightly lit bus ticket booth with yellow signage reading 'HATO BUS' and 'Sola mio'. The entrance features glass doors, a counter inside, and multiple magazine racks displaying colorful brochures. A TV screen shows a bus advertisement. Posters include Japanese text about train routes and travel tips.

Hato Bus Shinjuku Branch
A closed storefront with a yellow metal shutter featuring orange line drawings of Tokyo landmarks (Tokyo Tower, Hibiya River, etc.) and the words 'TOKYO' and 'YOKOHAMA'. Above the shutter is a sign reading 'HATO BUS はとバス Sightseeing Tour Check in Counter'. The lower part of the shutter displays contact info: phone numbers, operating hours (AM 8:00 to PM 6:00), and reservation details for Hato Bus Reservation Center. A cartoon mascot wearing a hat appears near the center.

Hato Bus Shinjuku Business Office
A closed storefront with a yellow roller shutter featuring the Hato Bus logo and Tokyo skyline illustration. The sign above reads 'HATO BUS' in English and Japanese, indicating it is located at Shinjuku Station. A person walks by on the left side of the frame.

Hato Bus Kintetsu World Line Bus Terminal
A bus terminal kiosk with signage reading 'HATO BUS' and Japanese text, featuring a counter where passengers are checking in luggage. Posters and schedules are displayed on the walls and freestanding boards.

Hato Bus Yokohama Station Counter
A closed storefront of Hato Bus at Yokohama Station, featuring a yellow shutter with illustrations of Tokyo and Yokohama landmarks. Signage includes operating hours (8:00-18:00), contact info, and tour check-in counter details. A poster on the pillar lists bus routes and schedules.

Hato Bus Shinjuku Business Office
A storefront with yellow signage displaying 'HATO BUS' and Japanese characters indicating it is the Shinjuku business office. A coin lock box labeled 'East A' is visible to the left. Inside, there are promotional posters, a display of magazines or brochures, and a person standing near a counter.

Hato Bus Shinjuku Office
A bright yellow storefront with 'HATO BUS' and Japanese characters prominently displayed on the facade. The shop features a glass window showcasing various travel brochures, posters, and magazines related to bus tours in Japan. A sign indicates operating hours from 8:00 to 18:00.

Urban Street Scene with Shops and Vehicles
A busy street scene featuring multiple buildings adorned with various advertisements and signs. Visible elements include a 'NAIL SALON' sign, a large billboard, and several storefronts. A bus stop is present on the left side of the image. Several vehicles are parked or moving along the road.

Bus on Urban Street
A black bus with 'Pianissimo III' written on the back is driving on a city street lined with buildings and overhead wires.

Yellow Bus Exterior
A bright yellow bus with 'HATO BUS' written in red on the side, featuring a modern design with large windows and visible headlights.

Bus Interior with Orange Seats
Interior view of a bus featuring rows of orange and black patterned seats arranged in two sections separated by an aisle. Each seat is equipped with a clear plastic partition. Overhead lighting illuminates the cabin, and curtains are visible near the windows.

Truck Interior Dashboard View
Interior of a truck cab showing steering wheel, gear shift, dashboard controls, and passenger seat with phone mounted on console.

Bus Parking Lot
A row of parked buses in an outdoor lot with trees and buildings in the background.

Hato Bus Fleet
Two black Hato buses parked side by side in an open lot with palm trees and greenery in the background under an overcast sky.

Woman with yellow flag at event entrance
A woman in a patterned top holds a yellow flag and clipboard while shielding her eyes, standing near an elevator entrance marked No.1 and No.2.

Pianissimo III Audio Receiver Setup
A close-up of a car audio system setup featuring the Pianissimo III multi-channel receiver and its accompanying head unit. The image shows a printed instruction manual with Japanese text detailing how to connect the stereo system, including steps for turning on power and adjusting volume. A black cable is coiled near the device, which has buttons labeled 'TV/CD', 'FM1', 'FM2', and 'CD-2'. The brand name 'はとバス' (Hato Bus) is visible at the bottom right corner.

Station Interior with Closed Shopfront
A busy indoor scene at a train station, likely in Japan given the signage and architecture. A yellow storefront is closed with its roller shutter down; above it hangs a sign reading 'HAKO BUS' (a bus company). To the left, a coin locker unit stands near an entrance. People are walking or standing nearby, some carrying bags or luggage. The floor has yellow tactile paving strips indicating accessibility features.

Bus Interior View
Interior of a bus with cream-colored seats, showing rows on both sides and an aisle in the center. Outside the windows, another white bus is parked nearby.

Hato Bus Exterior
A yellow and black Hato bus parked in a lot, with visible branding and license plate.

Bus Interior View
Interior of a bus with passengers seated, beige seats, and a digital display showing time. Outside the window, there is a building with signage but no clear shop entrance or menu visible.

Black Bus with Gold Accents
A black bus with gold accents is parked outdoors under trees. The bus has 'SUNTO BUS' written on the side and a model number '411'. There are some items, possibly water bottles, placed near the front of the bus.

Bus on Urban Street
A black bus with 'Panasonic' branding is driving on a city street lined with tall buildings and overhead wires. A person stands near the sidewalk, and various signs are visible in the background.

Planissimo III Bus Exterior
A black luxury bus with gold accents and the name 'Planissimo III' is parked outdoors under trees.

Interior of a vehicle with cream-colored seats and visible greenery outside
The image shows the interior of a vehicle, likely a van or minibus, featuring cream-colored leather seats arranged in rows. The seats are equipped with headrests and seatbelts. Through the window, there is a view of green foliage and a building with white siding. A yellow object, possibly a bag or document, rests on one of the seats. The ceiling includes overhead compartments and lighting fixtures.

Bus Interior View
Interior of a bus with rows of orange seats, white metal poles, and overhead lighting.

Station Interior with People Waiting
A busy indoor scene in a train station or transit hub, featuring people waiting near a closed shop front with yellow signage reading 'HATO BUS' and Japanese characters. The area includes lockers on the left, an escalator to the right, and various travelers carrying bags.

Shinjuku Station East Entrance
Photo of the JR Shinjuku Station East Entrance, showing signage in Japanese and English, with a bus stop sign and lockers nearby.

Hato Bus Station Interior
Interior view of a bus station with closed storefronts, vending machines in the background, and signage for Hato Bus.

Bus Rear View
A black bus with 'Pianissimo III' and 'HATO BUS' written on the back, parked outdoors under a clear sky.

Street scene with bus and taxi
A city street view featuring a black bus labeled 'Pianissimo III' and a yellow taxi on the road. In the background, there are tall buildings with various signs, including one that reads 'TIP TOK'. The foreground includes a metal bollard with chains attached.

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